#1. Mig33 Account Cases Dear Mig33 Users, These are kinds of Mig33 account cases that might be happening on your mig33 account. Find your ownissue below and get the sollution what should you do. (This topic would update always) [b] A. FORGOT PASSWORD CASE [/b Forget your password? If your mobile number registered is still anactive number, you could follow the steps below: 1. From your browser, go to this address http://bit.ly/resetmig33password would appear: 2. Fill in the blank of Mobile Numberwith mobile number you registeredwith mig33 under the account which is you forget its password, the mobile number include CountryCode is a must. You would get an SMS from Mig33 that contain a āEsTOKENāEt. 3. After you provide the mobile number registered, new page would appear in two kinds. 3.a. For you whom NOT SET YET your security question ever: You should fill all blank box with provide a right answer and set your security question also. You would get access again to login your account with new password after you set new password for your account in the blank box provided. 3.b. For you whom ALREADY SET security question: Provide your TOKEN that you get on SMS in the blank of Token, then put your Securty QuestionāE?s answer. You would get access again to login your account with new password after you set new password for your account in the blank box provided. At the time you forget your password and you unable to use forgot details option on http://www.mig33.com because your mobile number registered is not an active number anymore, you could not get a TOKEN becausea TOKEN would be sent into your mobile number registered, then you need to send an email to contact@mig33.com due to request for reset password. Example mail: To: contact@mig33.com Subject: Forgot Password Message: Dear Mig33 Team, I forget my account (your id)password and my mobile number registered (+xxxxxxxxx) is not active number. Please help me change my account mobile number into new active mobile number registered and reset my password. Thank you, Regards, your id After that, you would get mail reply: Hi. Thank you for your email. I really need the following in order to help you. We are currently looking into this issue. Can you please reply to this email with the following details? 1. What is your registered mobile number? 2. What is your username? 3. What is your password? 4. Which country are you registered this ID? 5. What is the new mobile number you wish to change to? OR Hi. Thank you for our email. Kindly register an active number. To change your number to a new number, login to mig33 through your mobile > menu > setting > change number. Please ensure that the number youāE?re changing to isactive. You will receive the authentication code to reactivate your account. If you are unable to do so, kindly provide us with the following details: 1. What is your username? 2. What is your password? 3. What is the previous mobile number? (give info active or not active number*) 4. What was this account registered? 5. What is the number you wish to change to? Reply into that email with provide all the information needed, if your information details given are right and complete, you would get mail reply like this: Your account has been recovered to +xxxxxxxxxx.. Your new password has beensent to your registered phone number via SMS. Please let us know if you have received it. If you get that mail, means they already sent you a SMS into your new mobile number registered contain new password and new authentication code. You ought to reply that mail like this after you sure you got the SMS: Dear Mig33 Team, Thank you for recovered my account to my new active mobile number registered (+xxxxxxxxxx). I already got your SMS. Regards, your id BUT if after you got that mail but you did not get any SMS OR the new password sent to you is do not match, you ought to reply intothat mail also like this: Dear Mig33 Team, Thank you for recover my account to new active mobilenumber registered (+xxxxxxxxxx). But (until now I did not get any SMS ORyour new password sent to me showed do not match while I tried to login*). Pleasesend me new SMS. Thank you, Regards, your id *) choose one your problem You would get mail reply like this: Please ensure that the mobile number youāE?ve registered to mig33 is active.The information you requested has been sent via sms to your registered phone number. You should beable to receive the information within 24 hours the latest. If you have not receive it, please reply to this email in order for us to investigate further. You would get new SMS then. Kindly please change soon your password after that. If you B. UNABLE TO CHANGE PASSWORD CASE At the time you unable to change your password eventhough you sure that your password providedis correct, that means any alphabet do not match there. For your information, password became case sensitive while you want to change your password. Means the big and small alphabetical letter must 100% correct. Example your old password: LovEmig33, you could not change your password with entering old password in the box as: lovemig33. If this happening, you must send mail to contact@mig33.com to reset your password. Example mail: To: contact@mig33.com Subject: Reset Password Message: Dear Mig33 Team, My account (your id) is unable to change password, please help me restart my password. My account: your id Mobile number registered:+xxxxxxxxx (is an active/notactive* number) Country: your account country Thank you. Regards, your id They would reply to your mail withgive you some account details question that must you provided itcorrectly. Hi. Thank you for your email. Kindly please rely to this email with the following details in order for us to send your mig33 reset password: 1. What is your username? 2. What is your mobile number? 3. Is your mobile number still active? 4. What mobile are you using? 5. Which country are you in? 6. Which network are you with? 7. When is the date that youregister with mig33? OR Hi. Thank you for your email. Kindly please reply to this email with the following details in order for us to send your mig33 reset password: 1. What is your username? 2. What is your mobile number? 3. What mobile are you using? 4. Which country are you in? 5. Which network are you with? Reply into that email with provide all the information needed. After that, the further process would be same like as point A. C. REINSTATE/RECOVER/RELEASE/UNHACKED ACCOUNT CASE This case happening when your account get hacked. You ought to send mail to contact@mig33.com torelease back your account. Example mail: To: contact@mig33.com Subject: Recover ID Message: Dear Mig33 Team, My account has been hacked.Please help me to recover my account. My account: your id My last password before hacked: xxxxxx My last mobile number registered: +xxxxxxxxxxx Other details account information will be given as needed. Thank you. Regards, your id After that mail sent, you would get mail reply contain some questions about your account details information for verification process that need to reply with provide correct answers for each questions to proof that account isreally yours. These are some questions for verifications purpose that ussually given before you could actually release the account back to you. The Verification Question that you would get is depending on who Mig33 Team that handle your case.Kindly revert to the entire question such as: 1) What is your mig33 username? OR What is the mig33 account that is hacked? 2) What is your registered mobile number? OR What is your mobile number? Is it stillactive? OR What is your initialmobile number registered to create mig33 account? Is it still active? OR What is your first registered mobile number? Is it still active? 3) What is your previous mobile number to this account? 4) What is your second mobile number registered? 5) What is your last mobile number registered? 6) What is your authentication code? OR When is your last authentication code date? ORWhen is your last authentication code and yourauthentication code? 7) When is the date you register this account? OR When did you registered thataccount? OR When did you register this account (month and year)? 8) What is your current status ID? (merchant or normal account) OR Is this a normal user account or merchant account? 9) Where is your origin country? 10) What is your privacy setting? (public, contact only,or private) 11) What kind of mobile device you are using? 12) When and how this account was hacked? 13) What is your password? 14) Have you been banned before? 15) When you last transaction gift/sms/transfer? 16) What is your security question? 17) Who is your mig33 referral? OR What is the username that has invite youto register this account? OR Who referred you to mig33? 18) When or which year you register this account? OR When did you register that account? 19) What is your MSN, Yahoo,Facebook, or Gtalk account? OR What is your MSN id registered in mig33? OR Whatis your Gtalk id registered in mig33? OR What is your Yahoo id registered in mig33? 20) Which network are you with? 21) Give us few ids that you ever send Virtual Gifts? OR Who did you last send a Virtual Gift? 22) Give us few ids that you ever send or receive credits? OR Who did you last send or receive credits from? After you sent the verification answers, you would get mail reply like these if your account successfully recovered from hacked: C.1. We have reintstate your account id (your id) and change the registered mobilenumber with the mobile number (+xxxxxxxxxx+ that you have provided. We also create temporary password for your account id. You can restrieve your password in two ways: 1. Retrieve from mig33 application. On the login screen, enter your username. Select forgotdetail option. An SMS will be delivered to your mobile phone. 2. Login to http://www.mig33.com and click on Forgot Password, you will then receive your password via SMS. We would like to advice you to change your password. You are able to change your password in mig33 on your phone. Please ensure that you are using mig33 version 2.0 or higher. If you login to mig33 and select MENU and mig33 account you can change your password. C.2. Please be informed that we have restored back your hacked account. You can retrieve your password in two ways: 1. Retrieve from mig33 application. On the login screen, enter your username. Select forgotdetail option. An SMS will be delivered to your mobile phone. 2. Login to http://www.mig33.com and click on Forgot Password, you will then receive your password via SMS. It is the responsibility of our users to ensure that password are easy for you to remember but difficult forother users to guess. Please do not reveal your password while chatting in mig33 and do not share yourpassword with other people. You are advised not to go phising mig33 website or reply to any hoax messages. Please do not keep your password saved in auto loginif you are sharing devices to login to mig33. C.3. You can retrieve your password by launching the software. At the login page, select on Forgot Password. Your username and passwordwill be sent to your mobile number via SMS. Please ensure that your password is unique to make it harder for others to guess what it may be. Your password and account is your responsibility. C.4. Your account has been restored. In future please remember to retrieve your details by choosing forgot details password. C.5. Your new number on your existing account has been updated. In future, please remember to retrieve your details by entering this number. C.6. Kindly please provide us with a new number in order for us to recover back the hacked account. C.7. Please ensure that the mobile number youāE?ve registered to mig33 is active.The information you requested has been sent via SMS to your registered phone number. If you have not receive it, please reply to this email in order for us to investigate further. C.8. Unfortunatelly, we are unable to change the mobile number on your account as the mobile number provided is already registered with mig33. Please provided us with a new number that has is not registered to mig33. BUT if after you sent the verification answers, you get mail reply like these means you need to reply into that mail with provide what detail that needed: C.9. We are sorry, we can not proceed with your request as the information that you have provided is incorrect. Kindly provide us your first registered mobile phone number. C.10. We are sorry, we can not proceed with your request as the information that you have provided is incorrect. C.11. Unfortunately we are unable to recover back your account as the details given does not complete . C.12. Unfortunately we unable to proceed with your request since you unable to provide us the correct mobilenumber. Kindly provide us thecorrect mobile number that you have registered for firsttime with mig33 under this account. C.13. The registered mobile number that you had provided was incorrect. Please provide us with below details: 1) Your FIRST registered mobile number. 2) Your last registered transaction-sms, gift sent/received-when, together with the username of the user involved. C.14. Kindly be informed that the username you gave us isincorrect. Please provide the correct information. Thank you for your email. C.15. Regret to inform that we unable to process the request due to the informationāE?s given are incorrect . C.16. Unfortunately we are unable to release the account back to you as the information you provided is not sufficient. Please verify the following details. C.17. Unfortunately we are unable to release the account back to you as the information you provided is not sufficient. Kindly provide the FIRST mobile number thatwas used to register this account. C.18. It is compulsory for you toprovide us with all necessarydetails for verification purposes in order to recoverback the hacked account. IMPORTANT NOTE: 1. You would never know what would happen with your accounts. You need to note these all kinds of account details before late: a. Note your first mobile number regstered of your account. Kindly please be informed, without provide first mobile number registered, you would unable to release back your account on legalway. They would not proceed anymore. b. Open your āEsview full profileāEt then note the detail of āEsmember sinceāEt. That would be your date registered answer. c. Do a recapitulation about your account history weekly, or daily if you able to do so to get your lastaccount activity. d. If you ever change mobile number and you forget when was last you get the authentication code, you should change again your mobile number registered into new number to get new authentication code. Then make sure you noted the detail or save the SMS well. This for answer Verification Question about authentication code. e. Make sure you noted all mobile number that ever been used below your accounts. f. Set your security question and its answer. Noted it. Make sure that your security question answer is hard to guess. g. If you forget your last credits transaction and hard to find it in your account history because youraccount history full with gift sent history, you could send any creditsand any amount into or from yourother account just for set the lastcredits transaction. Note it. 2. The result of release back account is in variation in each requester. 3. After verification answer sent back, the verification process would need time until one week ussually in common legal way. So you need to be patient about the verification result. If in long time you have been waiting the result but you still not get the mail reply,you need to do something with your ticket number. For what should you do please read http://bit.ly/mig33banned on the end of the thread (on Important Note section point number two). 4. If need any help regarding language, you could ask help from your friend who able to guide you as well. 5. If the original or last mobile number registered is not an activenumber, all accounts that need to reset or recover, JUST ABLE wouldbe reseted and recovered from original mobile number into the new mobile number registered that have same country code area. Example old or original was Malaysia mobile number so it JUST ABLE to reseted and recovered into new Malaysia mobile number. Good luck! D. AUTHENTICATION CODECASE An authentication code is used to validate that you have the correct mobile number registered. Authenticating your account will allow you to gain free bonus credits and access to our chatrooms. After you register an account or change mobile number registered into new number, you not receiving your authentication code, there maybe a slight delay at times with the system. You can login to mig33 > Menu > Settings > select Resend Code. Then resend again to previous mobile number, or entering new mobile number. Please check that the number you have registered isan active mobile number. Your code will then be sent via SMS to your phone. But if still you not receiving any SMS in many days, you need to send email to contact@mig33.com to request authentication code SMS. Example mail: To: contact@mig33.com Subject: Authentication Code Message: Dear Mig33 Team, Why my mobile number did not yet get any SMS containAuthentication Code to activate my account? Please help me. Thank you. Regards, your id You would get mail reply like this: Hi. Thank you for your email. I really need the following in order to help you. We are curently looking into this issue. Can you please reply to this email with the following details? 1. What is your username? 2. What is your mobile number? 3. What mobile are you using? 4. Which Country are you in? 5. Which network are you in? You ought to REPLY into that mail (for example): Dear Mig33 Team, These are the details: 1. xxxxx 2. +xxxxxxxxxxx (this is mobile number include your country code) 3. Nokia N81 (this is model and type of your device thatyou use for login mig33) 4. Indonesia (this is which country are you stay) 5. Indosat (this is the simcardprovider of your simcard) Please help me send me an SMS contain authentication code. Thank you. Regards, your id Within somedays they would send you an SMS into your mobile number registered contain authentication code. Please note the date you receive the SMS andthe authentication code for detail if needed in future. Save the SMS if you could to do. E. UNEXPECTED DISCONNECTION CASE While you success login your account from midlet, you always get unexpected disconnection after sometimes. If this happening you need to send email to contact@mig33.com : Example mail: To: contact@mig33.com Subject: Unexpected Disconnection Message: Dear Mig33 Team, My account always face āEsUnexpected DisconnectionāEt after success login from midlet. Why? Please help me. Thank you. Regards, your id You would get mail reply like this: Hi. Thank you for your email. We are aware that a certainnumber of users have been affected disconnection and are unable to enter chat rooms in recent weeks. These issues have now been resolved and you can now resume normal activities on mig33. If you still encountering problems with your account, please approach Customer Service at contact@mig33.com . If after got that mail you still facing Unexpected Disconnection, make sure your midlet and mig33 account not connect with any Instant Messenger (IM). Remove all IM that logined via your account and midlet because might be that caused much Unexpected Disconnection. If you still encountering problems with your account, send your problem to contact@mig33.com . F. FORGOT MERHCANT PINOR ACCOUNT PIN CASE You was created merchant pin for yur account secure, but you forget the pin, lost the pin note, or other reason that make you unable to send any credits into other account, first you ought to do is open your external email that you used for request merchant pin, find the email that has been sent by mig33 contain your merchant pin there. If you already deleted it from your email,you should send email to merchant@mig33.com for request reset your pin. Example mail: To: merchant@mig33.com Subject: Forgot Account PIN Message: Dear Mig33 Team, I unable to send any credits into other accounts because I forget my account PIN. I already deleted the first email in my inbox mail. Please help me resent new merchant account PIN into my last email. My account: your id My email address under my PIN was: xxxxx@xx.com All details account information needed will be given. Thank you. Regards, your id They would send you a mail reply like this: Dear (your id), Thank you for your email. Below are the details on howto retrieve your merchant pin: 1- Login through website or the mig33 wapsite m.mig33.comto your Account> Merchant Pin> Recover PIN 2- Answer the secret question that you provide when you first activate the security PIN 3- The security PIN will be sent to your email after you successfully provide the correct information and answer the captcha Please be reminded! The merchant pin has been designed to secure the credits in the merchantāE?s account. Mig33 staff will never ask for your passwordor security pin. You should NOT share your security PIN with anyone. You should also remember the email address that you registered when you create your merchant pin. Should you REPLY that mail like this: Dear Mig33 Team, Kindly please be informed that I unable to do Recover Secure PIN because I forget my Secret Question's answer.Please help me reset my Secret Question into my emailregistered. Thank you. Regards, your id They would reply like this: Dear, Thank you for your email. We understand your concernhowever, merchant PIN is a sensitive issue. Please provide all of the information below. This is for security purposes. However, if you fail to give us all the information needed, your merchant PIN will not be reset. 1. What is your Mig33 ID? 2. What is you mobile numberthat registered for this ID? Isit still active? 3. What is u MSN, Gtalk or Yahoo account? 4. When was the last date you tried to recover your PIN? 5. What is the full error message when you try to create PIN? 6. What is the email address that you use to create Merchant PIN? 7. Who referred you to mig33? 8. Who is the last ID you transferred credit to? 9. Who did you last sent a virtual gift? Just provide them its all answer by reply the email. They would send you a new PIN into your emailaddress registered. G. FORGOT SECURITY QUESTIONāE?S ANSWER CASE Your security question and its answer already setted. But you forget your security questionāE?s answer. You need to send an emailto Mig33 to reset your security question. Example mail: To: contact@mig33.com Subject: Forgot Security QuestionāE?s Answer Message: Dear Mig33 Team, I unable to change my account password and mobilenumber because I forget my security questionāE?s answer. Please help me reset my security question. All accountdetails information will be given as needed. My account: your id My mobile number registered:+xxxxxxxxxx (an active number/not active number*) My current password: xxxxxx My current security question:xxxxxxxxxxxxxxxxxx Thank you. Regards, your id They would send you a reply like this: Thank you for your email. To reset the security question, we really need the following details in order to help you recover your account. 1. What is your username? 2. What is your first registered mobile number with mig33? 3. What is the current mobilenumber that you use for your current mig33 ID? 4. Who invited (referred) youto register this account? (Please provide his/her username) 5. What is your security question you chose? 6. What is your MSN, Gtalk orYahoo account? Just provide them its all answer by reply the email. You would be able to reset your new security question and its new answer and got reply like this: Dear, Thank you for your email. Kindly be informed that we have reset your security question after verification. Kindly create new question to ensure that your accountis secure. To set your security question, go to the login page > Click forgot password> Enter phone number > You'llthen receive a token numberwhich will be sent to your mobile > Once receive, key in the token number > Choose any question given > Answer the question with relevant answer or easy for you to remember in the future > Lastly, enter your new password. Please ensure that your password is unique to make it harder for others to guess. Keep your username and password safe from strangers. DO NOT share yoursecret question and password with anyone! H. UNABLE TO SEND WALLINTO SOME FRIENDS CASE If this happening, nothing wrong about your account. This happening just because friends that you tried to send a wall to was delete your account from their contact list but you still savetheir account on your contact list. Make sure your friends have your contact list on their list to able to send wall to. I. AUTHENTICATION CODE FAILED CASE While you entering correct authentication code, your account showing its failed to enter code, ithappening because your account was entered by brutal incorrect authentication code for many times. That make your account blocked from activated. No ways to help this. J. UNABLE TO SEND EMAIL FROM YOUR ACCOUNT CASE If this happening, nothing wrong about your account. NO NEED to send email to Mig33. Restriction about sending email made for avoid users got bom email from unknown users. 1. You tried to send email to contact@mig33.com used your mig33 account but always it failed? You should use your external emailaddress to send the email, such asYahoo! Mail, Gmail, Hotmail, et cetera. You could make your external email address if you did not have yet by register on the mail providerāE?s website. 2. You tried to send email to your friend used your mig33 account but always it failed? Make sure your friends that you would send email to is still save your account as friend in their contact list. Then you must fill in the blank of Destination Address just your friend id not include āEs@mig33.comāEt. Mail would be sent. 3. You sure that your friends thatyou would send email to is still save your account as friend in their contact list, but still you unable to send email to them? Set your contact list with āEsshow offline friendāEt then find your friends account in your contact list, press the mobile OK button onyour friends ids then choose āEsSendmailāEt option then write there yourmail. Your mail would be sent. 4. You unable to send any email toexternal mail destination address except just to other Mig33 account. You unable to send any email (for example) to Yahoo account or others. There has been an error sending your mail: You are not allowed to send more than 10 emails to contact within 1 day. If you got that kind of warning error on your screen, that means you have sent emails more than 10 mails to address contact@mig33.com in one day. You could send email again in next day because you reached the maximum amount of emailing in oneday. There has been an error on sending your mail: Please ensure that all recipient entered are valid mig33 usernames. If you got that kind of warning error on your screen, that means no need to put "@mig33.com" in your mail destination address or the username is unregistered. Justneed to put "mig33 id". K. BANNED CASE For any kinds of Banned Case and its sollution, you could read this http://bit.ly/bannedcase L. ACCOUNT DISABLED CASE While tried to login your account, it showed "Login failed. Your account has been disabled." That means your account has been cancelled. You NEED to send email to contact@mig33.com . Example mail: To: contact@mig33.com Subject: Account Disabled Message: Dear Mig33 Team, My account (your id) showed"Login failed. Your account has been disabled." while I tried to login. What happened? Please help me make normal my account (your id). Thank you. Regards, your id Mig33 Team would sent a mail reply to you like this: Can you please provide the following details to verifyyour account for unban? 1. Your mobile number registered 2. Your username 3. Your password 4. Reason for canceling your mig33 account? Should the information be accurate, your account will be released. Just reply to that mail with provide all necessary details. Your account will be released. M. MIG33 CURRENTLY OFFLINE While tried to login your account, it showed "Mig33 is currently offline as we upgrade the service. We apologize for any inconvenienceservice will be restored soon. Please try again shortly. Thank you." ? That means nothing wrong with your account. You just need to relogin after for a while because at that time mig33 server is down due to upgrade its service. NO NEED to send email to contact@mig33.com related this case. N. TOO MANY LOGIN ATTEMPS You have too many failed login attempts. Error. You have too many login error. Please login through our latest version or web or wap. That kinds of error purpose is to avoid hacking act from many hacker that work with blind guessing password. You just need to login your account from both wap.mig33.com or http://www.mig33.com from your device before you able to login your account from midlet. Cheers, breaking_dawn- (Admin)